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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
We will send you an email if any part of your order is canceled or if we need more information to process your order.
Simply click on the “Account” icon at the top right of the EBGGH homepage. You can sign up using your email address. In 2026, we also support “One-Tap” social login for faster access.
Click the “Lost your password?” link on the login page. Enter your email, and we will send you a secure link to reset it. For your security, reset links expire after 24 hours.
We’d be sorry to see you go! If you wish to delete your account, please send a request to support@ebggh.com. Note: Vendors must fulfill all outstanding orders before an account can be closed.
We offer a 7-day return window for most items starting from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
Go to your My Account dashboard, select the order you wish to return, and click the “Request Return” button. Our team and the vendor will review your request within 24–48 hours.
If the item is defective or the wrong product was sent, the vendor covers the return shipping. If you changed your mind or ordered the wrong size/part, the buyer is responsible for the return shipping costs.
Once the vendor receives and inspects the returned item, your refund will be processed. The funds will be credited back to your original payment method (Mobile Money, Card, or EBGGH Wallet) within 5–10 business days.
Due to their nature, perishable goods (like fresh herbs) and customized/made-to-order mechanical parts are generally non-returnable unless they arrive damaged or spoiled.
We are a global marketplace! We ship domestically within Ghana, regionally across West Africa, and internationally to the UK, USA, Europe, and beyond.
Delivery times depend on the vendor’s location and your chosen shipping method:
Local (Within Ghana): 1–3 business days.
Regional (West Africa): 5–10 business days.
International: 10–21 business days.
Note: Always check the “Estimated Delivery” time on the product page before ordering.
Once your order is shipped, you will receive an email with a tracking number. You can also track your order directly by going to My Account > Orders and clicking the “Track” button next to your shipment.
We use a Weight-Based system for heavy items (like mechanical parts) to ensure safe and guaranteed delivery. Smaller items (like dried herbs) typically qualify for a Flat Rate to keep costs low for you.
Don’t worry! Sometimes international tracking takes 48–72 hours to update after leaving a facility. If there has been no movement for more than 5 business days, please contact support@ebggh.com.
Payment Options:
Your Seller Feedback Score is simply the percentage of positive feedback you have received over a specific period of time.
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