Track a package

Tracking Your Order

Q: Where can I find my tracking number?

A: Once the vendor ships your order, we will send an automated email to your registered address containing the tracking number and a direct link. You can also find this in your EBGGH Dashboard under Orders.

Q: How do I track my package on the website?

A: We have made it easy! You can:
1. Go to the “Track My Order” link in the header or footer of the homepage.
2. Enter your Order ID and your Billing Email.
3. Click “Track” to see the real-time status of your shipment.

Q: My tracking number isn’t working. What should I do?

A: Don’t panic! It usually takes 24–48 hours for a shipping carrier (like DHL, FedEx, or local couriers) to update their system after the label is created. Check back the next day, and the data should appear.

Q: What do the different tracking statuses mean?

Processing: The vendor is gathering your items.
Shipped/In Transit: The package is with the courier and moving toward you.
Out for Delivery: The package has reached your local area and will arrive today.
Delivered: The package has been dropped off at your address.

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